Terms and Conditions

These terms form a legally binding agreement between Users (“User(s), you, your, customer(s), yourself”) and Hotel Omkaar and/or its subsidiaries and affiliates (“Hotel Omkaar, we, us, our”). These terms shall govern the use of the website, which enables the User to connect with us in relation to the services offered through the Hotel Omkaar Platform (“Services”).

Please read these terms carefully before accessing, using, obtaining or availing any Services by Hotel Omkaar. If you do not agree with these Terms of Use you may refrain from using the Hotel Omkaar Platform and/or Services. These conditions must be read in conjunction with any other applicable terms and conditions governing the use of Hotel Omkaar Platform and Services.

Hotel Omkaar reserves the right to modify these Terms of Use at any time at its sole discretion. It will be your responsibility to keep yourself updated with the Terms of Use from time to time, your continued usage of the Hotel Omkaar Platform and Services would be deemed to be an acceptance of these terms and the modifications thereto.

Eligibility to Use

You must be at least eighteen (18) years of age or above and capable of entering, performing and adhering to these terms. While individuals under the age of 18 may utilize/browse the Hotel Omkaar Platform, they shall do so only with the involvement, guidance and supervision of their parents and / or legal guardians, under such parent /legal guardian’s registered account. Hotel Omkaar reserves the right to terminate User’s access and refuse to provide User with access to the Hotel Omkaar Platform if Hotel Omkaar discovers that User is under the age of 18 years.

Payment & Usage Fee

You hereby agree and understand that you will have to pay the usage fee as mentioned on the Hotel Omkaar Platform for the concerned Services via the payment mode provided on the Hotel Omkaar Platform post which User’s requested reservation will be confirmed. Once the reservation has been confirmed, Hotel Omkaar will debit the usage fee from the payment mode selected by the User. The User agrees and acknowledges that the payment procedure may call for and require additional verification of or information from the User and the User undertakes to provide complete, correct and proper information.

Hotel Omkaar uses third party payment providers to receive payments from User. Hotel Omkaar is not responsible for delays or erroneous transaction execution or cancellation of reservation due to payment issues. Hotel Omkaar takes utmost care to work with third party payment providers, but does not control their systems, processes, technology and work flows, hence cannot be held responsible for any fault at the end of payment providers. User making payments for Services provided via the Hotel Omkaar Platform, would be making payments to the entities mentioned as per the link mentioned in the tab named Payment for Services.

Responsibility

You are requested to kindly take due care of all their personal valuables and belongings. Hotel Omkaar and its employees shall NOT be responsible for any loss, theft or damage to the Guests’ personal valuables and belongings. User / Guest verification on the Internet is difficult and we do not assume any responsibility for the confirmation of any Guest’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by applicable laws, we may, but have no obligation to (i) ask Guests to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of Guests, (ii) screen Guests against third party databases or other sources and request reports from service providers, and (iii) where we have sufficient information to identify a Guest, obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background or registered sex offender checks in your local jurisdiction (if available).

Usage terms

The information, materials, Services available on the Hotel Omkaar Platform may inadvertently include inaccuracies, typographical errors, or outdated information, Hotel Omkaar is not responsible for and shall not be bound to honor typographical or pricing errors on the Hotel Omkaar Platform. Hotel Omkaar reserves the right to refuse or cancel orders at any time, including but not limited to the orders that contain incorrect prices or product descriptions, orders in which Hotel Omkaar believes the User has violated applicable laws or these terms, orders that Hotel Omkaar believes are harmful to Hotel Omkaar or orders that Hotel Omkaar believes are fraudulent or based on illegal, fraudulent or deceitful use/furnishing of information or based on false information. Hotel Omkaar neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. Subject to the Services referred in Paragraph “Hotel Omkaar services“ Hotel Omkaar, in relation to its platform, expressly disclaims any warranties whether express or implied about the accuracy, completeness, correctness, suitability, reliability, availability, timeliness, quality, continuity, performance, error free or uninterrupted operation/functioning, fitness for a particular purpose, workmanlike effort, non-infringement, lack of viruses or other harmful components of the Services and/or products.

Hotel Omkaar shall not be responsible for the delay or inability to use the Hotel Omkaar Platform, unrelated functionalities, the provision of or failure to provide functionalities, or for any information, software, services, functionalities and related graphics obtained through the Hotel Omkaar Platform, or otherwise arising out of the use of the Hotel Omkaar Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, Hotel Omkaar shall not be held responsible for non-availability of the Hotel Omkaar Platform during periodic maintenance operations or any unplanned suspension of access to the Hotel Omkaar Platform that may occur due to technical reasons or for any reason beyond Hotel Omkaar’s control. You understand and agree that any material or data downloaded or otherwise obtained through the Hotel Omkaar Platform is done entirely at your own discretion and risk and you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material or data. Hotel Omkaar accepts no liability for any errors or omissions, with respect to any information provided to you.

Hotel Omkaar shall not be responsible for the delay or inability to use the Hotel Omkaar Platform unrelated functionalities, the provision of or failure to provide functionalities, or for any information, software, Services, functionalities and related graphics obtained through the Hotel Omkaar Platform, or otherwise arising out of the use of the Hotel Omkaar Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, Hotel Omkaar shall not be held responsible for non-availability of the Hotel Omkaar Platform during periodic maintenance operations or any unplanned suspension of access to the Hotel Omkaar Platform that may occur due to technical reasons or for any reason beyond Hotel Omkaar’s control. The User understands and agrees that any material or data downloaded or otherwise obtained through the Hotel Omkaar Platform is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. Hotel Omkaar accepts no liability for any errors or omissions, with respect to any information provided to the User.

Hotel Omkaar may make access to and use of the Hotel Omkaar Platform, or certain areas or features of the Hotel Omkaar Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting ratings or reviews thresholds, or a User’s booking and cancellation history.

Due to the nature of the Internet, Hotel Omkaar cannot guarantee the continuous and uninterrupted availability and accessibility of the Hotel Omkaar Platform. Hotel Omkaar may restrict the availability of the Hotel Omkaar Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Hotel Omkaar Platform. Hotel Omkaar may improve, enhance and modify the Hotel Omkaar Platform and introduce new Hotel Omkaar Services from time to time.

Hotel Omkaar may enable features that allow you to authorize other Users or certain third parties to take certain actions that affect your Hotel Omkaar Account. For example, we may enable Users to link their Hotel Omkaar Accounts to businesses and take actions for those businesses, we may enable eligible Users or certain third parties to book listings on behalf of other Users. These features do not require that you share your credentials with any other person. No third party is authorized by Hotel Omkaar to ask for your credentials, and you shall not request the credentials of another User.

Modification of these Terms

Hotel Omkaar reserves the right to modify these Terms at any time in accordance with this provision.