Refund Policy
You hereby agree and understand that you will have to pay the usage fee as mentioned on the Hotel Omkaar Platform for the concerned Services via the payment mode provided on the Hotel Omkaar Platform post which User’s requested reservation will be confirmed. Once the reservation has been confirmed, Hotel Omkaar will debit the usage fee from the payment mode selected by the User. The User agrees and acknowledges that the payment procedure may call for and require additional verification of or information from the User and the User undertakes to provide complete, correct and proper information.
Hotel Omkaar uses third party payment providers to receive payments from User. Hotel Omkaar is not responsible for delays or erroneous transaction execution or cancellation of reservation due to payment issues. Hotel Omkaar takes utmost care to work with third party payment providers, but does not control their systems, processes, technology and work flows, hence cannot be held responsible for any fault at the end of payment providers. User making payments for Services provided via the Hotel Omkaar Platform, would be making payments to the entities mentioned as per the link mentioned in the tab named Payment for Services.
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hotelomkaar.uttarakhand@gmail.com
Need help?
Contact us at hotelomkaar.uttarakhand@gmail.com for questions related to refunds and returns.